Standard Delivery

Orders placed before 1pm (UK time) for in stock items will be dispatched the same working day (Monday-Friday), orders placed after 1pm and those placed on weekends and bank holidays will be dispatched the next working day,  and most orders will be delivered within 3-5 working days.

 

Express Delivery

Orders placed before 1pm (UK time) for in stock items will be dispatched the same working day (Monday-Friday), orders placed after 1pm and those placed on weekends and bank holidays will be dispatched the next working day, and delivered within 1-3 working days.

 

If you have not received your order after 10 working days, please get in touch. 

You can find our contact information here

 

Returns

If for any reason you wish to return your item within this time period please follow the instructions below:

To return a product. please follow the instructions below:

1. Fill in the returns information on your dispatch note that you received with the item.
2. Ensure your item is in its original condition with all packaging we may charge a restocking fee for any items that are missing parts/packaging or not in original condition.
3. Pack your item and enclose the completed dispatch note for identification. (Items returned without a dispatch note will not be refunded)
4. Return the parcel using a courier of your choice to:

Vytaliving
Unit 2
Frederick Road
Hoo Farm Industrial Estate
Kidderminster
DY11 7RA

 

All parcels must be returned at your own expense. We advise using a tracked service and keeping hold of your postage receipt until you have received your refund. Parcels will remain your responsibility until they are received and inspected by ourselves, we cannot refund items lost by the carrier.

We are unable to offer a collection service or send a returns label.

If wish to use Hermes to return your order, please book this via myhermes.co.uk 

Any return that are not paid for will not arrive with us and we will be unable to refund. If you do not have internet access we recommend using the Post Office.

 

REFUNDS

Upon inspection we will issue a refund for the item cost. This will be refunded back to the original payment method. Please allow 7 working days from us receiving your item in order to receive a refund

Please contact info@vytaliving.com with any delivery queries.